Refund And Order Cancellation Policy

It’s always best to send us your payment immediately to ensure https://northstargold.net/ can honor the confirmed price. If payment is not received, NORTH STAR GOLD reserves the right to either accept your payment, refuse, cancel your order, or provide a new quote based on the market price at the time we received payment.

What happens if I don’t send a check or follow up on my order after it has been confirmed?

Your order may be canceled if we do not receive a payment within the required time period. Also, your account may be closed and you may no longer be able to place trades with us. If a decline in the market price occurs, you will be liable for any market loss we incur for locking in and accepting your order. You will be charged the difference between your confirmed price and the market buy price when your order is officially canceled. Any market gain on cancellations shall remain the property of NORTH STAR GOLD

Can I cancel my order?

Once we have issued an order number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter buying and/or selling transactions, accepting the risks involved, only to have them canceled. However, we realize rare situations happen where orders need to be canceled. Should you elect to cancel, you may do so by contacting the customer support with your order number.

All cancellations are subject to our Market Loss Policy plus a $55.00 (USD) cancellation fee. At that time, if any market loss toNORTH STAR GOLD has occurred, it will be calculated and added to the $55.00 (USD) cancellation fee. If applicable, any cancellation fee and/or market loss will be charged the full amount due, as per User Agreement. No future orders may be permitted until any market loss is paid in full.

How do I pay a market loss if I cancel my order?

If you need to cancel your order and, at that time, a market loss to NORTH STAR GOLD has occurred, it will be calculated and added to the $55.00 (USD) cancellation fee. If applicable, you may elect to pay any market loss by Zelle, Bitcoin or bank transfer at that time, or we will invoice you and you will then have 12 days to pay the amount due in full. Bright Bullion reserves the right to limit any orders, either when buying from or selling to NORTH STAR GOLD, until any market loss is paid in full. If payment has already been received for the order, market loss or cancellation fees can be deducted from the refunded amount.

Market Loss Policy

Our “Market Loss Policy” (Ask To Ask Policy)

When purchasing from NORTH STAR GOLD once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $55.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of NORTH STAR GOLD.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only un tampered items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@northstargold.net} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to us

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.